Refunds may be issued under the following conditions:

Eligible Refund Cases

A refund may be considered if:

  • The service has not yet been started.

  • Payment was made accidentally or duplicated.

  • The service cannot be delivered due to technical or operational issues from our side.

Non-Refundable Cases

Refunds will not be issued in the following situations:

  • The service has already been delivered or completed.

  • Work has already started on the project.

  • Delay caused due to lack of communication or required materials from the client.

  • Change of mind after service purchase.

3. Refund Processing

If a refund request is approved:

  • The refund will be processed through the original payment method.

  • The processing time may take 5–10 business days depending on the payment provider.

4. Service Modifications

Instead of a refund, we may offer:

  • Service adjustments

  • Project modifications

  • Alternative solutions

This ensures that the client receives the best possible outcome from our services.

5. Contact for Refund Requests

If you wish to request a cancellation or refund, please contact us:

Email: support@viidan.com

Address:
1153, Kalgam – Bariyawad
Ta: Umargam
Dist. : Valsad
396140 – Gujarat, India

Please include the following details in your request:

  • Name

  • Email used for purchase

  • Service purchased

  • Payment receipt or transaction ID

  • Reason for refund request

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